Support & Help

Rackd is a comprehensive pool game tracking app that helps you monitor your performance, calculate your skill rating, and improve your game. It tracks match results, provides detailed statistics, and uses our proprietary Rax rating system to measure your skill level.

Rackd offers both free and premium features. Basic match tracking and statistics are free. Premium features include advanced analytics, detailed performance insights, and additional customization options.

Yes! You can record matches and view your statistics offline. Your data will automatically sync when you reconnect to the internet.

Your Rax rating is calculated based on multiple factors including match outcomes, opponent strength, consistency of play, game type, and recent performance. Wins against stronger opponents give more rating points, while losses against weaker opponents result in larger rating decreases.

Rax ratings are divided into skill levels: Beginner (0-499), Intermediate (500-999), Advanced (1000-1499), Expert (1500-1999), and Master (2000+). These ranges help you understand your skill level and track your progress.

This can happen if you win against an opponent with a significantly lower rating than expected, or if the match format doesn't align with the rating calculation. The Rax system considers the expected outcome based on player ratings.

Use the "Forgot Password" link on the login screen. Enter your email address and we'll send you a reset link. If you don't receive the email, check your spam folder or contact support.

Yes, you can change your username in the Profile settings. Note that your username must be unique and changes may take a few minutes to update across all features.

You can delete your account in Settings > Privacy > Delete Account. This action is permanent and cannot be undone. All your data will be removed within 30 days.

Try these steps: 1) Force close and restart the app, 2) Restart your device, 3) Check for app updates in the App Store, 4) Ensure you have enough storage space. If the problem persists, contact support with your device model and iOS version.

Make sure you're logged into the same account on both devices and have an internet connection. Try logging out and back in on both devices. If issues persist, contact support.

If your account was properly synced, your data should be recoverable. Contact support immediately with your account details. We maintain backups and may be able to restore your match history.