Privacy Policy

Introduction

Rackd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Rackd, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Account Information: Email address, username, profile picture
• Profile Data: Display name, location (if provided), player preferences
• Contact Information: Email address for communication and support

Game Data

To provide our core functionality, we collect:

• Match Records: Game results, scores, opponents, game types
• Performance Statistics: Win/loss ratios, Rax ratings, performance trends
• Gameplay Data: Match duration, break statistics, rack wins
• Historical Data: Past matches and performance analytics

Technical Information

We automatically collect certain technical information:

• Device Information: Device type, operating system, app version
• Usage Data: App usage patterns, feature interactions, session duration
• Error Logs: Crash reports and error information for app improvement
• Analytics Data: Aggregated usage statistics (anonymized)

How We Use Your Information

Core App Functionality

• Calculate and display your Rax rating
• Track match history and performance statistics
• Generate leaderboards and rankings
• Provide personalized game insights and analytics

Account Management

• Create and maintain your user account
• Authenticate your identity and secure your data
• Sync data across multiple devices
• Backup and restore your game data

Communication

• Send important app updates and notifications
• Respond to your support inquiries
• Notify you about new features or improvements
• Send security alerts and account notifications

Improvement and Development

• Analyze usage patterns to improve the app
• Debug issues and fix technical problems
• Develop new features based on user behavior
• Ensure app security and prevent fraud

Information Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate the app (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or legal process
• Safety and Security: To protect the rights, property, or safety of Rackd, our users, or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Public Information

Some information may be publicly visible by design:

• Leaderboard rankings and Rax ratings
• Match results (when playing with other users)
• Public profile information (username, general location if shared)

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Secure Servers: Data is stored on secure, regularly monitored servers
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Authentication: Secure login processes and session management

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• Match History: Retained to maintain accurate statistics and rankings
• Technical Data: Retained for operational purposes (typically 12-24 months)
• Deleted Accounts: Most data is deleted within 30 days of account deletion

Your Rights and Choices

Account Management

• Access: View and download your personal data
• Update: Modify your profile and account information
• Delete: Request deletion of your account and data
• Export: Download your match history and statistics

Privacy Controls

• Control visibility of your profile information
• Manage notification preferences
• Opt out of non-essential communications
• Control data sharing for analytics

How to Exercise Your Rights

To exercise these rights, you can:

• Use the privacy controls in the app settings
• Contact us at support@rackd.com
• Submit a request through our support page

Third-Party Services

Rackd may integrate with third-party services that have their own privacy policies:

• Analytics Services: For app performance and usage analytics
• Crash Reporting: To identify and fix technical issues
• Cloud Storage: For data backup and synchronization
• Authentication: For secure login and account management

We encourage you to review the privacy policies of any third-party services you interact with.

Children's Privacy

Rackd is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@rackd.com.

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or by email for significant changes
• Post the updated policy on our website
• Provide a summary of key changes when applicable

Your continued use of Rackd after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For general support and non-privacy related questions, please visit our Support Page.